You can either sign up on Mawady with your e-mail address or shop as a guest on the site. we recommend that you register for a Mawady account so that you can enjoy the benefits of a wish list and Register with us for future convenience:
It’s easy to reset your password on Mawady. Just follow the instructions on the ‘forgot password’ link.
Our Team is just a call away to help you place your order through website. They can be reached at +965-9800 3309 Saturdays through Thursdays from 8:00am – 5:00pm.
You may cancel your order, change the size of items purchased or your shipping details before your order has been dispatched. however, any of these changes will not be possible post-dispatch. if you wish to add more items to an order, you may place a new order.
After your order is confirmed, it will be packaged and be on its way to you. we try to achieve this within a business day.
All places in Kuwait are serviceable. So, feel free to place your order from anywhere in Kuwait.
You can specify one address for an order however, if you wish to ship to multiple addresses you can mention the address and it can be delivered to multiple address.
You can make a payment on Mawady using a credit or a debit card (Knet) or Cash on Delivery. Please note that we don’t support payments through PayPal or cheque.
We don’t store any of your card or payment details anywhere. Our transactions are processed through Knet and CyberSource through NBK (National Bank of Kuwait). We also use advanced server security software with SSL encryption to provide a secure transmission of your card details. Trusted, legally authorized partners are responsible for ensuring that your payment details remain secure during the transaction.
You can enjoy same day delivery if you place an order before 3pm on a business day in Kuwait. The order will be delivered to you the next business day if placed after 3pm.
We suggest you call our customer care @ +965 9800 3309 or write us on [email protected] and we will contact you with a possible solution at the earliest.
Mawady’s logistic team will make no less than 3 attempts to deliver you the order at your address.
Customers can raise an exchange or return request of a product within 24 hours of its delivery Check List Please make sure that the product are returned with the tags and packaging intact, in an unwashed and undamaged condition. Refund/Replacement shall be issued after a thorough quality check of the product(s)
You can return products purchased from Mawady within 24 hours of their delivery.
If you have any questions about the returns process or wish to inquire about the eligibility status of your order, please do contact us via telephone at +965 9800 3309 or drop us a line at [email protected].
We make every effort to simplify the return process Once the return request is being placed, our field executive will visit your premise for the pickup of the return item(s) within 24 hours. Refund will be initiated within 48 hours after the item is received back to warehouse and quality check is done. Takes usually 4 to 7 business days.
Mawady efforts are always to ensure that you receive your order in perfect shape; however, there may be occasions when a product is damaged. In that case, you please contact our customer care immediately call +965-9800 3309 or write at [email protected] If Possible include the pictures of the damaged item while writing to us to help us address the problem quickly.
Our customer support is available Saturdays through Thursdays from 8:00am – 5:00pm on +965-9800 3309 or via email on [email protected]
We’ll be delighted to hear from you. For any feedback, please contact on +965-9800 3309 or write to us on [email protected]
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We are an online platform providing ecommerce services. You can shop from our website and things will be delivered to you.